Shipping policy

Shipping Policy

Thank you for shopping with us! We are thrilled to share our products with you. To ensure you have a smooth and transparent shopping experience, please review our shipping process and policies below. Our goal is to get your items to you as quickly and safely as possible while keeping you informed every step of the way.

1. Handcrafting & Order Processing Time As our miniature models are high-value collectibles, processing times vary based on availability:

  • In-Stock Items: If the model is currently in stock, it will be prepared and shipped quickly, generally arriving within approximately 12 days.

  • Out-of-Stock & Custom Orders: If an item is out of stock and needs to be remade, or if it is a specific custom request, the handcrafting, quality check, and secure packaging process typically takes 25 days (and up to a full month for highly complex designs) before shipping. You will receive a notification as soon as your order has shipped.

  • Unexpected Delays: Crafting premium models takes time. If any unexpected production delays occur, we will email you immediately. Additionally, please communicate any specific custom or delivery requests with us timely so we can best meet your expectations.

2. Shipping Origin & Estimated Delivery Time

All of our products are securely packaged and shipped directly to you from our specialized studio in Guangzhou, China.

  • Special Circumstances: Please note that the timelines mentioned above are estimates only. Delivery may be subject to delays due to exceptional circumstances beyond our control, such as peak logistics seasons, customs clearance delays, statutory holidays, or extreme weather conditions. We sincerely appreciate your understanding and patience.

3. Exclusive US Market & Shipping Rates

  • Free Premium Shipping: We exclusively serve the United States market and are proud to offer complimentary Premium Secure Shipping on all orders, striving to ensure your high-value model arrives safely.

  • Excluded Locations: We only ship to the contiguous United States. At this time, we are unable to deliver to Alaska, Hawaii, and Guam. We apologize for any inconvenience this may cause.

4. Order Tracking & Status Updates

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

  • Please allow 3 to 5 days for the tracking information to update in the carrier's system.

  • A quick note on tracking: It is completely normal for tracking updates to pause for several days while your package is in transit overseas or awaiting customs clearance in the US. 

5. Customs, Duties, and Uncontrollable Delays

While we do everything in our power to ensure prompt delivery, international shipping is occasionally subject to factors outside of our control.

  • Customs Clearance: Our products are standard compliant and ship smoothly. However, as with all international cargo, packages are subject to random routine spot checks by US Customs, which may occasionally add a few days to the normal clearance timeline.

  • Other Factors: Peak holiday seasons, extreme weather events, or postal strikes can also impact transit times. We appreciate your understanding and patience during these rare occurrences.

6. Delayed Packages & Dispute Resolution

 Your satisfaction and the safe arrival of your high-value investment are our top priorities, and we guarantee that you will either receive your item in perfect condition or get your money back. However, because custom handcrafting and international shipping combined require an extended timeline, we ask for a reasonable grace period before declaring a package lost.

  • The 40-Day Guarantee: If your order has not arrived within 40 days from the date of shipment (the date you receive your tracking number), please reach out to us. We will immediately offer you a choice of a full refund or a free replacement.

  • We are here to help: If you are worried about your shipment, please contact our dedicated support team first rather than opening a dispute with your bank or payment provider. We are real artisans and service professionals dedicated to solving your problems quickly and fairly.

Contact Us 

If you have any questions about your order's production or shipping status, please don't hesitate to contact us:

  • Email: ostellia@outlook.com

Please include your Order Number in your message so we can assist you promptly.